Refund and Return Policy for Levasopic

Effective Date: March 18, 2025

At Levasopic, we strive to ensure that every product you purchase meets your expectations. However, we understand that there may be instances where you need to return or exchange an item. This Refund and Return Policy outlines our procedures and guidelines to help you with the return process. By purchasing from Levasopic, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns under the following conditions:

  • Products must be returned within 30 days from the date of purchase.
  • The product must be in its original, unused condition, with all packaging, accessories, and documentation intact.
  • Returns are accepted for defective or damaged items, or if you received the wrong product.
  • Non-returnable items include items that are used, personalized, or products marked as final sale.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team by emailing us at [email protected] or calling 678-580-6885.
  2. Provide your order number and a description of the reason for the return.
  3. If the return is approved, we will send you a return authorization and instructions on how to ship the item back to us.

3. Refund Process

Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.

  • Shipping Costs: Shipping fees are non-refundable. If the return is due to an error on our part, we will cover the return shipping costs.

4. Exchanges

If you would like to exchange a product for a different item, please contact our customer service team. We will assist you in selecting the right product for exchange. Exchanges are subject to product availability.

5. Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately. We will offer you the option to:

  • Receive a full refund for the defective product.
  • Exchange the product for the same item or a similar one, depending on availability.

To process the return of a damaged or defective product, please include photos of the damage and a brief description of the issue when contacting our support team.

6. Cancellation of Orders

If you wish to cancel an order before it has shipped, please contact us as soon as possible. We can cancel and refund your order if it has not yet been processed for shipment. Once the order has shipped, it will be subject to our standard return policy.

7. Customer Responsibility

Customers are responsible for the return shipping costs unless the product is defective, damaged, or incorrect. We recommend using a traceable shipping method to return the product, as we are not responsible for lost or undelivered return shipments.

8. International Returns

For customers outside the United States, we accept returns in accordance with the guidelines outlined in this policy. International customers are responsible for the return shipping costs, and any customs duties or taxes associated with the return.

9. Exceptions and Non-Returnable Items

Some items are non-returnable due to hygiene reasons, such as opened personal care products or accessories. Please refer to the product description or contact our customer support for clarification on specific items.

10. Changes to This Policy

We may update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about our return and refund procedures.

11. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact us:

Thank you for shopping with Levasopic! We are committed to ensuring that your experience is positive, and we are here to assist you with any issues related to your purchase.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Refund and Return Policy.